FAQs
FAQs - Holy Nation Apparel
1. Orders & Payments
Q: How can I place an order?
A: You can place an order by browsing our products, selecting your preferred items, adding them to your cart, and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible.
2. Shipping & Delivery
Q: Where do you ship to?
A: We offer worldwide shipping. Shipping times and costs may vary depending on the destination.
Q: How long does shipping take?
A: Shipping times vary by location:
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Domestic orders: 7-14 business days
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International orders: 14-21 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number. You can use this number to track your package on our website.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.
Q: How do I initiate a return or exchange?
A: To initiate a return, contact our support team with your order number and reason for return. We will provide further instructions.
Q: Do you offer free returns?
A: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Product & Sizing
Q: How do I determine my size?
A: Please refer to our size guide available on each product page for accurate measurements.
Q: What materials are used in your apparel?
A: Our products are made from high-quality materials such as cotton, polyester blends, and sustainable fabrics. Check product descriptions for specifics.
Q: How should I care for my apparel?
A: We recommend washing items in cold water and air drying to maintain fabric quality.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at (holynationapparel.com) or through our Contact Us page.
Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9 AM - 6 PM (PST).