Return Policy

Return Policy

At Holy Nation Apparel, we want you to love every purchase you make. If you’re not completely satisfied, we’re here to help with our hassle-free return policy.

Eligibility for Returns

You can return most items within 30 days of the delivery date, provided they meet the following conditions:

  • Items must be unused, unwashed, and in the same condition you received them.
  • Items must have all original tags, packaging, and labels attached.
  • For hygiene reasons, underwear, swimwear, and accessories are not eligible for return unless faulty.

How to Return Your Item

  1. Request a Return: Visit our Return Policy Page  or contact our Customer Service at holynatinapparel.com/+277 313 14427 to request a return authorization.
  2. Pack Your Items: Carefully pack your items in the original packaging. Include all tags and labels.
  3. Ship Your Item Back: Ship the return to the address provided by our support team. You will be responsible for the shipping costs unless the return is due to a defect or error on our part.

Return Shipping Costs

  • If you’re returning an item due to a defect or mistake on our part, we will cover the cost of return shipping.
  • If the return is for any other reason (e.g., you changed your mind or ordered the wrong size), you’ll be responsible for the return shipping fees.

Refunds

Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original method of payment within 8-12 business days. Please note that it may take additional time for the funds to appear on your account due to your bank's processing time.

Exchanges

If you'd like to exchange an item for a different size, color, or style, we recommend placing a new order on our website and returning the original item for a refund. This ensures you receive your replacement item promptly.

Defective or Incorrect Items

If your item is defective or if you received the wrong item, please contact us immediately at holynatinapparel.com/+277 313 14427. We will provide instructions on how to return the item, and we will cover all related shipping costs.

Sale and Clearance Items

Items purchased on sale or in clearance sections are final sale and cannot be returned or exchanged unless they are defective.

International Returns

For international orders, customers are responsible for all return shipping fees and customs duties. Please follow the same return process, and our customer service team will assist you with any additional instructions.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to reach out to us at holynationapparel.com or +277 313 14427. Our customer service team is happy to help!

Thank you for shopping with Holy Nation Apparel!