Track Order

Tracking Policy

Effective Date: 01/03/2025

At Holy Nation Apparel, we are committed to ensuring transparency and clarity regarding order tracking. This policy outlines how customers can track their orders, the estimated delivery times, and what to do in case of tracking issues.

1. Order Tracking

Once an order is placed and processed, customers will receive a confirmation email with a tracking number and a link to track their package. Tracking updates may take up to 24-48 hours to reflect.

2. Estimated Delivery Time

Estimated delivery times vary based on the shipping method selected and the destination. Typical shipping estimates are as follows:

  • Standard Shipping: 7-14 business days

  • Express Shipping: 4-7 business days

  • International Shipping: 14-21 business days (may be subject to customs clearance delays)

3. Tracking Issues

If the tracking number is not updating or appears invalid, please consider the following:

  • Allow 24-48 hours for tracking updates.

  • Check for any delays due to weather, customs, or carrier issues.

  • If the problem persists, contact our customer support at holynationapparel.com with your order number.

4. Lost or Delayed Shipments

If an order is significantly delayed or appears lost, please reach out to us. We will contact the carrier and provide the best possible resolution, including reshipment or refund when applicable.

5. Third-Party Shipping Providers

We partner with third-party shipping providers, and while we strive to ensure timely delivery, we are not responsible for delays caused by the carrier, customs, or other external factors.

6. Contact Us

For any inquiries related to order tracking, please reach out to our support team at holynationapparel.com or +277 313 14427

This policy is subject to updates and changes. We recommend reviewing it periodically to stay informed of any modifications.